SETKE
HELLENIC CONFEDERATION
OF
TOURIST ACCOMMODATION
ENTREPRENEURS
INFORMATION LEAFLET FOR ACCOMMODATION GUESTS
ON THE COMPLIANCE WITH THE HEALTH PROTOCOL
IN TAKING MEASURES AGAINST THE CORONAVIRUS COVID-19
Dear customers,
Welcome to Zaga Apartments,
We would like to inform you that our accommodation establishment is fully
in line with the special health protocols, on which tourism enterprises rely to
take measures against the coronavirus COVID-19, as laid down in the Joint Ministerial
Decision no. 1881/29.5.2020 by the Ministries of Finance, Health and Tourism (Greek
Government Gazette 2084 Β’/ 29-5-2020).
All members of the accommodation staff have received the necessary training
to comply with the health protocols.
The accommodation establishment has obtained the “Health First” certification
seal from the Ministry of Tourism, indicating that the operation complies with
all health protocols.
In our attempt to adapt to the new circumstances brought by the COVID-19
coronavirus pandemic, we ask for your understanding and compliance with the
measures applied to prevent the COVID-19 coronavirus transmission.
We would like to inform you that the
operation bears no liability against any person, relating directly or indirectly
to the coronavirus COVID-19, since we comply with the special health protocols
and bear the “Health First” certification seal (Article 60 (5) of Law
4688/24-5-2020).
On behalf of the Zaga Apartments
Management, we wish you a pleasant and safe stay!
GENERAL RULES
Ø
Where required, personal protective equipment
is available: disposable masks (simple surgical or fabric/ cloth) and disposable
gloves.
Ø
The operation complies with the
circular of the Ministry of Health “Protection of Public Health by the coronavirus
SARS-COV-2 in the water supply and sewerage systems”.
Ø
All employees of the accommodation
establishment apply the basic measures to prevent the COVID-19 coronavirus
transmission: hand washing, use of antiseptics, keeping physical distances,
avoiding hand contact with the face and generally complying with the personal
and respiratory health measures.
Ø
Katerina Axiotopoulou has been appointed
as the coordinator of the accommodation to supervise the implementation of the
plan for compliance with the rules of health protocols against the coronavirus COVID-19.
Ø
All specified procedures under the guidelines
set by the Hellenic National Public Health Organization (EODY) on the
management of any suspected COVID-19 case are fully complied with.
Ø
All members of the accommodation staff
use personal protective measures, which are always available.
Ø
Should a staff member display any symptoms
relating to the disease, he/ she must stay home and return to work only if the
laboratory test is negative. Moreover, anyone who has had contact with a case must
stay home. In any of the above cases, the employee shall notify the manager to apply
the suspected case management plan.
Ø
For the purposes of public health
protection actions, the accommodation management/ administration keeps a record
of staff members and all persons who stayed in the accommodation, that is name,
nationality, date of arrival and departure, contact details (address,
telephone, e-mail), so it is possible to communicate with the close contacts of
any COVID-19 case, which may be identified afterwards.
Attention is also paid on the General Data Protection Regulation (GDPR) and
all customers are informed that a record is kept for public health protection
reasons.
Ø
The operation has special equipment
(medical kit) for the occurrence of a suspected case, such as gloves and
disposable masks, antiseptics, cleaning wipes, aprons, long-sleeved robes and
laser thermometer.
Ø
Measures are taken during check-in/
check-out to avoid overcrowding and distances are kept.
Ø
All key cards and keys are placed in
a special container for disinfection before given to guests.
Ø
The accommodation operates with
extended check-in and check-out hours between stays (check-in from 3.00 pm and check-out
until 11.00 am).
This change in the
time intervals between every check-in and check-out is mandatory to ensure that
between different customers the room is thoroughly cleaned and disinfected and adequately
ventilated in a natural manner.
Ø
It is forbidden for visitors to
enter the rooms.
Ø
Special cleaning instructions apply
in the event of a COVID-19 case according to the respective EODY guidelines.
Ø
During work, the staff comply with
the basic measures to avoid the transmission of the coronavirus COVID-19; they
do not smoke, they do not consume food or drinks and they are equipped with
gloves, masks (simple surgical or fabric), robe and closed shoes.
Ø
Room cleaning during the stay is not
frequent (avoiding contact of the cleaning crew with a possible case and further
transmission) and the linen/ towels are not changed every day, only upon
request of the customer.
Ø
There is a possibility to choose a
policy between regular cleaning and waiting 24 hours before the room is
available to a customer or meticulous cleaning and disinfection (e.g. with
steam cleaner) of the most touched surfaces of the room and bathroom.
Ø
The fabric surfaces, where any (e.g.
upholstery), are cleaned with a steam device at a temperature of > 70° C.
Ø
The staff complies with all hygiene
rules when collecting dirty linen by using the appropriate personal protective
equipment (special disposable apron over the uniform, gloves and mask).
Ø
Used fabrics, bedding and towels are
placed in closed, marked bags or sacks to be transported to the laundry
facilities.
Ø
Separation (marking) of areas of
dirty and clean linen is performed.
Ø
The carts for transporting the
closed bags with the linen are disinfected after each use.
Ø
Fabrics, bedding and towels are
washed in hot circles (70o C or more) with the commonly used detergents.
Ø
In case the linen cleaning service
is provided by an external partner, checks are performed on compliance with the
required measures of proper receipt and delivery.
Ø
It is ensured that the clean linen is
maintained in a good and clean condition during their storage and transport to
the use areas (rooms, restaurants, etc.)
Reception/ WC
Ø
Antiseptic gel for use by the
customers (fixed or non-fixed devices) is available at the reception desk as
well as in shared WCs. The reception desk is also regularly disinfected.
Ø
Reception desk is properly designed,
with the addition of floor markings at a distance of two meters where the
customers should stand, proper marking of distances in the waiting area, safe
arrangement of furniture and proper queue management in order to reduce the
time of waiting.
Health-regulated establishments
Ø
For catering services and kitchens
which include restaurants a la carte, buffet restaurants/ breakfast halls, indoor
and outdoor bars, the health provisions as well as the EODY guidelines are
applicable, as in force.
Ø
Here, too, in addition to the above,
the hand disinfection at the entrance and exit from each space (fixed or
non-fixed devices) and the adoption of the basic measures to avoid the
transmission of the coronavirus COVID-19 are applied by the staff.
Ø
There are antiseptic solutions for
the dry disinfection of the hands in all common areas (e.g. reception desk,
shared WC) in fixed or non-fixed devices.
Swimming pools
Ø
The maximum total number of people
entering the pool at any given time will be one person per 5 sq.m of water
surface.
Management of suspected COVID-19 case
Ø
If a guest has symptoms compatible
with the COVID-19 infection, the following apply:
1. The operation health manager contacts EODY IMMEDIATELY at +30 210 5212054
or the special four-digit number 1135 for the medical evaluation of the case.
2. If the patient is in urgent need of hospitalization, that is he/ she presents
with a severe clinical picture, he/ she is transferred to the local health unit
as a suspected COVID-19 case. If it is not possible to handle a COVID-19 case at
the health infrastructure of the area, there must be a provision for
transporting the patient (“EKAB” National Emergency Aid Centre, water
ambulance, air ambulance) to the nearest health unit that can cope with it.
3. If the patient has a mild clinical picture, a sample for laboratory
confirmation of COVID-19 is taken by the physician.
4. If the case is assessed as possible COVID-19 by the examining physician,
the operation health manager contacts EODY IMMEDIATELY at +30 210 5212054 or
the special four-digit number 1135 (24 hours a day) to report a suspected case
and take instructions for dealing with it.
5. The patient with a mild clinical picture remains in his/ her room until
the results of the laboratory test are announced.
6. During the above waiting period, the entrance of staff into the patient’s
room is avoided, as long as there is no significant reason. If necessary, a
staff member of the accommodation is advised to deal exclusively with the
possible case.
7. The establishment physician and the staff that will enter the room of
the suspected or later confirmed case must use high-protection personal
protective equipment (masks, goggles, waterproof disposable robes). The same
goes for the crew that will take over the cleaning of a COVID-19 patient’s
room.
8. If confirmed as a COVID-19 case, the patient is transferred to the
special quarantine hotel and later to a health facility that will accommodate
patients with COVID-19 if the patient needs treatment. If not confirmed as a
COVID-19 case, the patient is treated at the hotel with the instructions of the
treating physician.
9. The patient is transported with a simple surgical mask and private means
of transport.
10. If there is a companion of the patient (e.g. spouse) who wishes to stay by
and take care of the patient, the companion should be given a simple surgical
mask and advised to wash his/ her hands every time he/ she comes in contact
with secretions of the patient (e.g. saliva) and definitely before the companion
touches his/ her face or eats or drinks.
11. The patient’s contact details must always be recorded if consent is
required for interventions when the patient is not able to communicate.
12. Used protective equipment (simple disposable surgical mask, gloves)
should be discarded in a container and never used again.
13. After disposing the protective equipment, hands should be thoroughly
washed with soap and water. It should be stressed that the use of gloves does
not replace hand washing, which is a very important means of prevention.